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    ISO-9001-blog

    Tag: “customer satisfaction”

    Practical tips for measuring your QMS according to ISO 9001:2015 clause 9.1
    Most companies who have a QMS (Quality Management System) certified according to ISO 9004 or ISO 9001:2015 are accustomed to...
    Most companies who have a QMS (Quality Management System) certified according to ISO 9004 or ISO 9001:2015 are accustomed to performing against set objectives and KPIs (key performance indicators), and also demonstrating continual improvement, which...
    How the ISO 9001:2015 standard can help improve relationships with your customers
    The ultimate aim of the ISO 9001:2015 standard is to enable a business to satisfy its customers effectively. It can be argued...
    The ultimate aim of the ISO 9001:2015 standard is to enable a business to satisfy its customers effectively. It can be argued that all components of all clauses contribute toward providing your customer with a consistent and...
    Using the ISO 9001 Change Log to ensure customer satisfaction
    What happens within our process when we are designing a product for a market, and either our expectations or those...
    What happens within our process when we are designing a product for a market, and either our expectations or those of our customers constantly change? How do we deal with this to ensure we can...
    Effective complaints management in a QMS
    Dealing with complaints is tricky; however, in a business environment you have to deal with complaints. But, why should you...
    Dealing with complaints is tricky; however, in a business environment you have to deal with complaints. But, why should you think about improving your complaints management approach? Because an effective complaints management system can help...
    Handling customer satisfaction with code of conduct and complaints procedure
    As I elaborated in my article Main elements of handling customer satisfaction in ISO 9001, managing customer satisfaction is a...
    As I elaborated in my article Main elements of handling customer satisfaction in ISO 9001, managing customer satisfaction is a necessity that can be often overlooked, or simply put on hold – i.e., “continually postponed.”...
    Main elements of handling customer satisfaction in ISO 9001
    How often do you meet people who think that their customers are unsatisfied by the products and/or services that their...
    How often do you meet people who think that their customers are unsatisfied by the products and/or services that their company offers? How often do you think about it? We all tend to believe in...