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Implement ITIL® and ISO 20000 quickly and easily
(without a consultant or the usual headaches)

 

20000Academy is the new, modern way to implement ITIL and ISO 20000 in your company. Smart, simple and cost effective; our service gives you all the documents, advice and support you need to do-it-yourself.

 

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Free Virtual Consultant For ITIL and ISO 20000

Your own personal virtual consultant, Oscar the Owl, will guide you through the stages of understanding, preparing and implementing ITIL and/or ISO 20000 for your company. Get all the attention and support of a real-life consultant, without the jaw-dropping invoice.

 

What are your first steps?

Understand whether you need ITIL and/or ISO 20000 and whether they are appropriate for your situation.

Evaluate your options

Go it alone, pay for a consultant or choose the do-it-yourself with support approach.

Learn how to do-it-yourself

The tools and resources you need for the do-it-yourself with help approach.

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Begin implementation

Receive all the documentation, guidance and support you need.

Prepare your management

Collate all information into one concise and persuasive presentation to your teams and key decision makers.

Prepare your project

Get organized, start collecting information and understand the people and resources you’ll need.

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ITIL® Documentation Toolkit

Get all the documentation templates you need to quickly and easily comply with ITIL best practices. Each document comes with a simple-to-understand guide for completion.

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ISO 20000 Documentation Toolkit

Get all the documentation templates you need to quickly and easily implement the ISO 20000 standard and ensure you pass the certification audit. Each document comes with a simple-to-understand guide for completion.

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Free Expert Consultations

Speak to our ITIL and ISO 20000 experts for free. You can book a personal one-on-one consultation and get the help you need. Move from confusion to clarity in just one conversation and get practical next steps.

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Free downloads

Want to find out which are the mandatory documents for ITIL & ISO 20000 implementation? Check out our free downloads with white papers, case studies, checklists, templates, and other materials.

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Why choose 20000Academy?

 

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Expertise

Comprehensive toolkits created by ITIL and ISO 20000 experts.

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Fast and Easy

Dramatically reduce the time, cost and effort of implementation.

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Human touch

We’re not just a website; we’re real people here to help you.

Detailed guidance with our ITIL and ISO 20000 Blog

How ITIL can help reduce the gap between customers and the IT department

I have witnessed a situation where an IT department designed and implemented a service that they find useful and functional. And, no one else. The result was that resources were spent, service was implemented, but no one ever use it. The point is that the service was not something the ...Read more

5 benefits of ITIL Change Management implementation

While growing and gathering know-how, IT service providers get more knowledgeable and experienced. That means performing the same job in less time, using less effort, and with greater efficiency. Many processes, i.e., activities are growing in maturity as the company grows. Sometimes, this ends up good, but it can also ...Read more

What’s the content of an ITIL/ISO 20000 SLA?

Once your IT service is in the live environment – that’s when your service’s “adult life” begins; i.e., it’s time to see how good (or bad) the service is. Users will start using it and judgements will be made. Firstly, users will judge functionality (according to ITIL – utility or fit for ...Read more

ISO 20000 internal audit – What is it and why is it important?

Once implemented, ISO 20000 sets requirements in order to continually improve your SMS (Service Management System). And, this is a never-ending story. But, to start improvements (or, sometimes, corrections), you need to start somewhere. The internal audit is one of the sources you can use. ISO 19011:2011 is the international ...Read more

Who are the stakeholders and what is their importance in ITIL-based IT Service Management?

Quite often I notice, during discussions about ITIL-based IT Service Management (ITSM), the mention of stakeholders. Although some people use it as a buzzword, those who know what it means – they know it’s quite an important word. Stakeholders exist in any element of a company’s business and in any ...Read more

What’s needed for successful ISO 20000 certification of your company?

Once you decide to implement ISO 20000, the focus is on the certification date (which is, most probably, the most critical moment in the ISO 20000 implementation lifecycle). For that milestone your SMS (Service Management System) has to be up and running and ready for “inspection.” Easier said than done. Imagine you ...Read more
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