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Implement ITIL® and ISO 20000 quickly and easily
(without a consultant or the usual headaches)

 

20000Academy is the new, modern way to implement ITIL and ISO 20000 in your company. Smart, simple and cost effective; our service gives you all the documents, advice and support you need to do-it-yourself.

 

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Free Virtual Consultant For ITIL and ISO 20000

Your own personal virtual consultant, Oscar the Owl, will guide you through the stages of understanding, preparing and implementing ITIL and/or ISO 20000 for your company. Get all the attention and support of a real-life consultant, without the jaw-dropping invoice.

 

What are your first steps?

Understand whether you need ITIL and/or ISO 20000 and whether they are appropriate for your situation.

Evaluate your options

Go it alone, pay for a consultant or choose the do-it-yourself with support approach.

Learn how to do-it-yourself

The tools and resources you need for the do-it-yourself with help approach.

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Begin implementation

Receive all the documentation, guidance and support you need.

Prepare your management

Collate all information into one concise and persuasive presentation to your teams and key decision makers.

Prepare your project

Get organized, start collecting information and understand the people and resources you’ll need.

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ITIL® Documentation Toolkit

Get all the documentation templates you need to quickly and easily comply with ITIL best practices. Each document comes with a simple-to-understand guide for completion.

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ISO 20000 Documentation Toolkit

Get all the documentation templates you need to quickly and easily implement the ISO 20000 standard and ensure you pass the certification audit. Each document comes with a simple-to-understand guide for completion.

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Free Expert Consultations

Speak to our ITIL and ISO 20000 experts for free. You can book a personal one-on-one consultation and get the help you need. Move from confusion to clarity in just one conversation and get practical next steps.

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Free downloads

Want to find out which are the mandatory documents for ITIL & ISO 20000 implementation? Check out our free downloads with white papers, case studies, checklists, templates, and other materials.

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Why choose 20000Academy?

 

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Expertise

Comprehensive toolkits created by ITIL and ISO 20000 experts.

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Fast and Easy

Dramatically reduce the time, cost and effort of implementation.

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Human touch

We’re not just a website; we’re real people here to help you.

Detailed guidance with our ITIL and ISO 20000 Blog

How to structure ISO 20000 documentation

Many people identify ISO standards with a bunch of documents. Well, I have to admit that I understand that concern. If you just started reading the ISO 20000 standard’s requirements, it may seems that you will be busy with producing documents for some time. Maybe you will, but that’s also ...Read more

What is the job of the Service Desk Manager?

If you think about jobs in IT, many of you would think about technical, routine tasks and spending time in front of various terminals. Well, for many of the jobs – this interpretation could be right. But, there is one job that I would take out from the bunch of ...Read more

Is it possible to calculate ROI for ITIL?

Let’s be honest – IT people and financials don’t like each other. One would say – two separate worlds. Actually, it is so. Different data and different kinds of activities equal different mindsets.  We could elaborate on this from many angles and points of view, but, from my experience, they ...Read more

12 steps for ISO 20000 implementation

If you dig into the content of ISO 20000-1 (requirements for the Service Management System, i.e., SMS), questions will start to pop up. And, maybe one of the most interesting ones is certainly “How to implement all this?” Well, although it sounds complex, if you approach your implementation systematically, it ...Read more

New ITIL Practitioner Guidance book – what does this mean for your certification and implementation?

ITIL implementation is usually pretty challenging. Hundreds of pages explain processes you want to implement (and need to explore), their application in the live environment and struggles with people, processes, and services once you implement them. Then you try to simplify it with training. That’s, basically, a great idea. But, ...Read more

How much does ISO 20000 implementation cost?

Starting any project can’t go without many questions asked. ISO 20000 is not an exception. One of the mandatory questions, and among the first ones to ask, is – “How much does it cost?” Management is the first one who would like to know the answer, so you have to be ...Read more
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