ISO 20000 General

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COBIT, ITIL and ISO 20000 – The main differences

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Financial Management for IT services – theory and practice

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Three key elements of assessment and evaluation of changes according to ITIL

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ITIL and ISO 20000: A Comparison

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List of ITSM Standards and Frameworks

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Infographic: ISO 20000:2011 vs. ISO 20000:2018 revision – What has changed

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How to use the ITIL CSI approach to improve your services

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5 key benefits of ISO 20000 implementation

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Do you need an IT Service Manager for ITIL/ISO 20000?

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ITIL Customer-facing vs. supporting services

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ITIL Business Case – How to justify the implementation of the IT service

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ITIL Event Management – Entry point of Service Operation

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ITIL Service Charter – From Strategy to Design in Service Portfolio Management

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IT Governance – the basics

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ITIL – Service Provisioning: Shared model

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ITIL Service Lifecycle – processes and functions overlapping the phases

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How to become an ITIL consultant

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How Skills Framework for Information Age (SFIA) helps ITIL implementation

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ITIL mini case studies: Applying lessons learned to increase quality of a service

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How to make your ITIL/ISO 20000 Problem Management more effective with a Problem Record

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How much does ISO 20000 implementation cost?

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ITIL Technical and Application Management – where to find experts throughout the lifecycle

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Service Desk staff – a window to the IT organization

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ITIL CSI 7-step improvement process: Start gathering the data

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Service Transition in ITIL

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ITIL Customer satisfaction – Design driven by outcomes

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What is ITIL?

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ITIL CSI 7-step improvement process: How to analyze and present findings

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ITIL and ISO 20000 – What does Project Management have to do with it?

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ITIL/ISO 20000 supplier performance report – The moment of truth

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ITIL Continual Service Improvement – don’t lose the momentum

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ITIL Request Fulfillment: a quick win for customer satisfaction

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How much does the ITIL/ISO 20000 implementation cost?

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Improvements in ISO 20000 vs. CSI in ITIL

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How to perform ISO 20000 training and awareness

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IT Service Continuity Management – waiting for the big one

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Which roles do you need for ITIL Service Operation?

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Service Catalogue – Defining the service

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What’s the content of an ITIL/ISO 20000 SLA?

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IT Service Management communication according to ISO 20000

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ITIL Release and Deployment Management Part 2 – deployment methods and early life support

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ITIL and ISO 20000 Problem Management – Organizing for problem resolution

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Is ITIL applicable for small companies as well?

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ITIL Service Operations – From development to maintenance without headaches

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ITIL – Implementing Knowledge Management

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Demand Management – shaping your supply

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Demand Management – shaping your supply

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ITIL Financial Management – To charge or not to charge?

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ITIL Release and Deployment Management Part I – General principles and service testing

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ITIL Problem Management: getting rid of problems

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Taking care of relationships with ISO 20000

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Three main activities to set up ITIL Service Asset and Configuration Management

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What resources are needed to maintain your ISO 20000-based SMS?

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What is the job of the Service Desk Manager?

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5 ways ITIL can help your small business grow

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Service Catalogue – a window to the world

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ITIL Foundation – all you need to know

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Strategy Management for IT Services – holding your steering wheel

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ITIL Underpinning Contract vs. ISO 20000 Supplier Contract – Similarities and differences

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ITIL – Framing the value of services (part II)

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Service Management System Review – Does it really matter?

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ISO 20000 Customer Portfolio – A perfect overview of all IT services provided

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ITIL and Service Asset Management Part II – managed throughout the lifecycle

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ITIL Service Automation – Are we even needed any more?

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IT Service Management

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Considerations before ITIL implementation

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Choosing four main inputs for the ITIL/ISO 20000 Service Catalogue to avoid bureaucracy

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If anything shouldn’t be taken for granted… it’s Information Security Management

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4 Crucial Techniques for Convincing your top Management to Implement ISO 20000

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ITIL Continual Service Improvement – the never-ending story

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Service Portfolio Management – Services, where do they come from?

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Main obstacles during ISO 20000 implementation and how to overcome them

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ITIL Business Relationship Management – Know your customer

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ITIL Glossary

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7 effective strategies to gain employee buy-in for ISO 20000 implementation

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How to make your investment in ISO 20000/ITIL profitable

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How to use ITIL to avoid 50% of IT project failures

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Events – a flood or mountain creek

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Ready, steady… go – Starting ITIL implementation

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How ITIL can help reduce the gap between customers and the IT department

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ITIL Intermediate – the next step into the ITIL world

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How to overcome barriers while implementing the Service Catalogue according to ITIL

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5 things to beware of when selecting an ITSM tool

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5 excuses why IT organizations avoid ITIL implementation

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Government Office sells 51% of ITIL and PRINCE2 to Capita

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How to choose the best consultant for your ITIL/ISO 20000 implementation

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ISO 20000 – The perfect way to improve IT services

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How to find clients for your ITIL/ISO 20000 consultancy

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Who is your ideal project manager for ITIL/ISO 20000 implementation?

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ITIL training – Why would a company invest money into it?

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How to translate ITIL/ISO 20000 language into business language understandable by your management

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What are the most common ISO 20000 implementation myths?

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ITIL strategy – Framing the value of services (part I)

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ITIL and ISO 20000 Budgeting and controlling Part I – Know your business

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Does ISO 20000 guarantee excellence in IT service delivery?

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ITIL and ISO 20000 – 2013 year in review and what to expect in 2014

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Communication inside IT Service Management team – setup of joint vocabulary and criteria

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How ITIL can help cloud services

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Free tools for ITSM – supporting IT Service Management for zero tool cost

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ITIL Service Desk types

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ITIL Service Acceptance Criteria – keep control in your hands

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ITIL Reactive and Proactive Problem Management: Two sides of the same coin

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Overview of ISO 20000:2018 structure and requirements

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What is ISO 20000?

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ITIL CSI 7-step improvement process: What is it all about?

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ISO 20000 and ITIL – How are they related?

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Facing reality – Measurements in ITIL

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ITIL 3 vs. ITIL 4 – What has changed and what is new?

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Early Life Support – Live environment introduction made easy

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Similarities and differences between ISO 27001 and ISO 20000

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