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Underpinning Contract

The aim of this agreement is to define roles, relationship and obligation between service provider and third party.

This document is an appendix. The main document is not included in the price of this document and can be purchased separately: Supplier Management Process.

The document is optimized for small and medium-sized organizations – we believe that overly complex and lengthy documents are just overkill for you.

US$ 29.90*

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Who is it for?

Document template features:

Compliant with – ITIL Supplier Management Process, ISO/IEC 20000-1:2011 clause 7.2
Format – MS Word 2007, MS Word 2010, MS Word 2013
Number of pages – 7
Document language – English. For other languages click here: Deutsch, Español.
Document fully editable? – Yes. You can adapt the document by entering specific information for your organization.
Guidelines – Average of 20 comments per document template guiding you on exactly what to fill in, and how.
Delivery – Documents can be downloaded immediately after purchase.
Optimized for – Small and medium-sized organizations.

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With this free document preview you can see for yourself exactly what this template looks like and just how easy it will be to complete. It means you can be sure of exactly what you’re buying.



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Is This Template for You?

Optimized for SMEs – Our individual ITIL and ISO 20000 documentation templates are designed specifically for small and medium-sized businesses, giving you all the information and guidance for easy completion. Work for a larger company? Our templates are just as useful for you – you’ll just need a few additional documents. Click here for our Contact form and request more information.
International documentation – We provide this document template in a wide range of languages. The quality and accuracy of every single document template is maintained by ensuring only native speakers AND experienced IT experts translate the documents into other languages.
Suitable for any industry – The benefits of best practice in IT Service Management apply whatever industry you’re in. Our documentation templates, together with wider support from the 20000Academy, will help your organization unlock the many benefits of ITIL and ISO 20000 compliance.

FAQs: Buying the ITIL® and/or ISO 20000 individual document templates


How will I receive the documentation?

Immediately after the transaction is processed, you will receive an email with a download link. It could not be quicker or simpler.

Which methods of payment do you accept?

You can pay with all major credit cards, or via wire transfer directly to the bank account.

Are my credit card details going to be safe?

Absolutely. We use Secure Socket Layer (SSL) technology, the industry standard and among the most secure for online transactions. All of your credit card information is encrypted and sent directly to the payment processor – we do not see or store your card information.

Which currencies can I use to pay?

You can pay in over 50 different currencies, including the US Dollar, Euro, British Pound and Swiss Francs.

I’m still a little unsure if this template is the one I need, is there a free preview?

Yes, just click on the “Free Demo” tab, add you name and email address and you’ll get a free preview demonstration of the document. You’ll be able to see how easy the template is to complete.

Underpinning Contract
US$ 29.90

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Speak to our resident ITIL and ISO 20000 consultants to understand what next steps you and your organization need to take. If things get confusing, you need expert advice.

Learn more about the 20000Academy


20000Academy is one of the Academies of Advisera specializes in helping organizations implement top international standards and frameworks such as EU GDPR, ISO 27001, ISO 9001, ISO 13485, ISO 14001, OHSAS 18001, IATF 16949, AS9100, ISO 20000 and ITIL. Over the years, Advisera has become a global leader in the provision of web-based training and documentation for ISO 27001 (information security management) and ISO 22301 (business continuity management).

Our products are of best-in-class quality. With a proven performance record of successful implementations in more than 100 countries, our world-class customer support ensures success. Read more about the 20000Academy here.

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We use Secure Socket Layer (SSL) technology, the industry standard and among the best available today for secure online commerce transactions. All of your personal information, including credit card number, name, and address is encrypted so it cannot be read during transmission. You are protected by your credit card company in the case of a fraudulent transaction with any purchase.


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  • Exemplar Global (formerly RABQSA) is leading international authority in certification of training providers.
  • ITIL® is a registered trade mark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.
  • DNV GL Business Assurance is one of the leading providers of accredited management systems certification.
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